FDA Product Investigation: WEN

The FDA has released a statement about their investigation into WEN By Chaz Dean Cleansing Conditioners.  The FTC has received 127 reports from consumers in regards to the products.  It is the “largest number of report ever associated with any cosmetic hair cleansing product including cleansing conditioners.”  They are also investigating more than “21,000 complaints” they “learned of during inspections” of facilities.  They have not yet determined a cause for the adverse reactions. They are asking the company, consumers, and physicians for data to help them figure out the cause.

In the Information for Consumers statement the reports since 2011 mention:

  • The Cleansing Conditioners
  • Some mention using other WEN Products in addition to the cleansing conditioners
  • 66% (5,689) of all hair loss complaints named the Sweet Almond Mint variety
  • 2,537 complaints mentioned the Lavender variety
  • 1,542 mentioned the Pomegranate variety

If you, or someone you know, has used their products and suffered an adverse effect please report it to the FDA.

Statement of FDA Investigation


The FDA is investigating reports of hair loss, hair breakage, balding, itching, and rash associated with the use of WEN by Chaz Dean Cleansing Conditioner products. While the FDA continues its investigation, consumers should be aware of reactions reported in association with the use of WEN by Chaz Dean Cleansing Conditioner products. Consumers who experience a reaction after using WEN by Chaz Dean Cleansing Conditioner products should stop using the product and consult with their dermatologist or other health care provider. The agency also urges consumers to report to FDA any reactions they may have experienced when using these products.

As of July 7, 2016, the FDA had received 127 adverse event reports directly from consumers about WEN by Chaz Dean Cleansing Conditioner products, the largest number of reports ever associated with any cosmetic hair cleansing product, including cleansing conditioners. We also are investigating more than 21,000 complaints reported directly to Chaz Dean, Inc. and Guthy Renker, LLC that we learned of during inspections of manufacturing and distribution facilities.

The FDA has not yet determined a possible cause for the adverse events that have been reported, and today has called on the company to “provide any data that might help us to better understand the reports of hair loss associated with the use of WEN by Chaz Dean Cleansing Conditioner products.” The FDA also has reached out to physicians and other health care providers asking them to notify their patients of hair loss and other complaints associated with the use of these products and to report adverse events to the agency.

The FDA will provide additional updates as new information becomes available.

Additional Information

FDA Information for Consumers About WEN by Chaz Dean Cleansing Conditioners

7 responses to “FDA Product Investigation: WEN”

  1. WOW. Someone had told me they got me some for Christmas last year but I never ended up getting it; guess that was my luck. Did you ever try this stuff? I had not even heard about this. Yikers. I remember when you switched to the vinegar… are you still doing that?

    Liked by 1 person

    • I never tried WEN. The commercials were a bit iffy on the logic in my book and left me skeptical about the quality.

      I had to give up the vinegar and baking soda stuff. It made my hair weird, funny smelling, and I got this incredible craving for pie. So another side effect was eating pie and a pound or two on the scale. At the end of it all I came to the conclusion that I have to switch shampoos and conditioners every so often.


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